Job Summary
Dashen Bank is recruiting fresh graduates for the Customer Service Officer – Maker position in Mekelle District. Applicants must have a relevant bachelor's degree, a minimum CGPA of 2.50, and graduate in 2025 or 2026 G.C. No prior experience is required. Apply before October 22, 2026.
Required Skills
- Candidates should demonstrate the following skills and competencies:
- Basic understanding of financial products and banking services.
- Good knowledge of banking accounting principles and procedures.
- Ability to respond to customer inquiries and instructions.
- Ability to resolve customer issues and service requests.
- Excellent command of Microsoft Office applications.
- Good knowledge of core banking systems.
- Strong customer service and communication skills.
Job Description
Dashen Bank invites fresh graduates and qualified candidates to apply for the position of Customer Service Officer – Maker. Interested applicants who meet the required qualifications are encouraged to submit their applications before the deadline.
Dashen Bank is one of Ethiopia’s leading private commercial banks, recognized for its financial performance, service quality, and introduction of innovative banking technologies. The bank offers opportunities for fresh graduates to develop their professional skills and build careers in the banking sector.
Job Description
The Customer Service Officer – Maker provides front-office customer service support at the bank branch. The successful candidate will be responsible for handling customer transactions, maintaining customer accounts, and ensuring efficient service delivery.
Key responsibilities include:
Processing account maintenance requests.
Handling payment and collection transactions.
Managing cash and non-cash transactions.
Responding to customer inquiries and instructions.
Assisting customers with banking services and requests.
Supporting daily branch operations in accordance with banking procedures.
Available Positions
Position 1: Dashen Bank Vacancy for Fresh Graduates 2026
Job Description
Dashen Bank invites fresh graduates and qualified candidates to apply for the position of Customer Service Officer – Maker. Interested applicants who meet the required qualifications are encouraged to submit their applications before the deadline.
Dashen Bank is one of Ethiopia’s leading private commercial banks, recognized for its financial performance, service quality, and introduction of innovative banking technologies. The bank offers opportunities for fresh graduates to develop their professional skills and build careers in the banking sector.
Job Description
The Customer Service Officer – Maker provides front-office customer service support at the bank branch. The successful candidate will be responsible for handling customer transactions, maintaining customer accounts, and ensuring efficient service delivery.
Key responsibilities include:
Processing account maintenance requests.
Handling payment and collection transactions.
Managing cash and non-cash transactions.
Responding to customer inquiries and instructions.
Assisting customers with banking services and requests.
Supporting daily branch operations in accordance with banking procedures.
Required Qualifications
- 1. Academic and Professional Qualifications
- Applicants must meet the following educational requirements:
- A Bachelor’s Degree in a business-related field, such as:
- Marketing Management
- Accounting
- Management
- Economics
- Business Administration
- Information Technology
- Other equivalent fields
- A minimum CGPA of 2.50.
- Must be a fresh graduate from 2025 G.C. or 2026 G.C.
- Must have passed the required exit examination.
- 2. Experience and Other Requirements
- No prior work experience is required.
- Applicants must be 25 years of age or younger.
- Successful candidates will undergo six months of intensive training before permanent assignment.
- Applicants must prepare all required supporting documents for submission.
Required Documents
- Applicants should prepare the following documents:
- Degree certificate.
- Exit examination result.
- Grade 8 certificate.
- Grade 10 certificate.
- Grade 12 certificate.
- Updated CV.
- Job application letter.
- Birth certificate, if the applicant’s age is not indicated on the Grade 8 certificate.
- Please ensure that all required documents are available before submitting your application.
Tags
How to Apply
Interested and qualified candidates should apply online through Dashen Bank’s official recruitment system.
Online Application Link:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=2390&company=dashenbank
Applicants should carefully review the application instructions, complete the required information, and submit the necessary documents before the deadline.
Application Deadline: October 22, 2026
Important Notice: Only fresh graduates from 2025 G.C. and 2026 G.C. who meet the stated educational, age, and other requirements should apply. Make sure your supporting documents are complete before submitting your application.